FAQ (Frequently Asked Questions)

Yes, Cross Technologies, Inc. is a small business incorporated within the state of Georgia, USA, that complies with the regulations of 13 CFR 125 to be identified as a small business and is registered with both SAM (System of Award Management), under UEI (Unique Entity ID) number DBD7N5FRXAF3, and DUNS (Data Universal Numbering System), under number 878248657. We are registered as a small business, manufacturing products identified within the NAICS (North American Industry Classification System) system designated within code 334220.

Yes, all Cross Technologies, Inc. products are TAA (Trade Agreement Act) compliant and are manufactured within the USA at our facility in Alpharetta, GA, USA.

Frequency Converters, Frequency Translators, Redundancy Unit Controllers, Protection Switches/Redundancy Switches, Frequency References, LNB and SSPB Power Supplies, Source Inserters, Amplifiers, and Multi-Band, Multi-Channel Frequency Converters and Translators, all of which are also available to be packaged in IP-65 compliant Weatherized Packaging.

Frequency Converters are typically used to convert to/from an IF, Intermediate Frequency signal (e.g. 70/140 MHz or L-Band), from/to a desired RF, Radio Frequency signal (typically the carrier frequency). A Frequency Translator is utilized to convert/translate from one carrier frequency (RF) to another. Specially purposed Frequency Converters that support test environments to translate from an uplink frequency to the downlink frequency, confirm a systems operability prior to transmitting/receiving directly to/from an intended satellite network, or used to perform periodic calibrations of a SATCOM link’s performance, are typically noted as being a Test Loop Translator (TLT). Test Loop Translators will typically have negative gain and may not filter out harmonics or spurious signals that would not be present in the uplink signal being translated back to the downlink input.

Yes, Cross Technologies, Inc. has a published online catalog for all products that are currently in production. Current, published pricing for these catalog products is noted on the webpage (these are subject to change, please confirm pricing prior to placing an order). Cross Technologies, Inc. offers COTS (Commercial-Off-The-Shelf) products through a retail sale type methodology. Additional information on these products or to request a quotation can be initiated through our online portal, from an email sent to info@crosstechnologies.com or quote@crosstechnologies.com, or through a phone call to our office at 770-886-8005 or 888-900-5588.

Yes, Cross Technologies, Inc. makes use of a standard building block design approach within in our products that allows us to provide quick design modifications and customize new models rapidly. Cross Technologies, Inc. has been able to turn around a design modification for one of our frequency converters in as little as one (1) day! Please do not hesitate to ask for it your way.

Cross Technologies, Inc. uses a cost-based pricing model (based only on the bill of materials cost). If a design modification is required, there may be a small NRE (Non-Recurring Engineering) fee added to cover the cost of modifying or creating manufacturing documentation and/or tooling, however, no engineering costs are added related to any design activity that may be required in developing a new model. This cost-based pricing methodology prevents our pricing from varying based on factory loading, factory or industry demand, or adjusting the pricing based on competitive alternatives. This pricing approach is often quite different than a value or demand based pricing model that are most often implemented by other companies. Our mission at Cross Technologies, Inc. is to provide our customers the lowest cost products as quickly as possible.

Cross Technologies, Inc. supports our products for life. We will repair our previously purchased products or upgrade them to a more capable alternative if necessitated by component obsolescence. Our product models are maintained and upgraded as obsolescence occurs during each products life cycle, first by selecting alternate parts that allow for the initial model’s performance to be maintained, then by selecting alternative parts that may potentially require internal design changes to maintain the specific model’s performance. If the obsolescence necessitates a redesign that impacts the model’s performance, Cross Technologies, Inc. will introduce a new/alternate model that has equal or better functional performance characteristics than the initial model purchased.

Unlike many suppliers Cross Technologies, Inc. does not merely seek to partner with our customers, our ultimate objective is to serve our customers. Serving our customers means that we put the customers’ needs above our own and attempt to help them find a solution that best meets their need, even if it means recommending they consider an alternate supplier and providing them contact and product information for a competitor’s product. Cross Technologies, Inc. views ourselves as a friendly competitor to those in our industry as we attempt to provide the lowest priced products with the quickest deliveries.

Yes, Cross Technologies, Inc. offers volume discounts on larger volume orders:
1. No Discount – Single Purchase of quantity 1 – 9 units of a single model
2. 5% Discount – Single Purchase of quantity 10 – 24 units of a single model
3. 10% Discount – Single Purchase of quantity 25 – 50 units of a single model
4. 15% Discount – Single Purchase of quantity 50+ units of a single model
Approved Resellers are eligible to receive a 15% discount in support of their marketing and sales assistance in the sale of Cross Technologies, Inc. products.
Cross Technologies, Inc. does not offer any special terms and conditions but will offer NET30 payment terms for US customers that apply for and are approved for credit terms.

Yes, all Cross Technologies, Inc. products are commercially available off-the-shelf items (FAR 12.103), sold as Commercial products per the definition noted within FAR 2.101.

Yes, Cross Technologies, offers to package most of our products in an IP65 certified enclosure, as defined under IEC/EN 60529. Please ask if the product you might be interested in is available to be packaged for resistance to these associated environments.